Complaints
At Mind and Body Works, we aim to provide a professional, respectful and supportive service to everyone who contacts or attends our clinic.
If you have a concern or complaint, the best way to raise it will depend on what the complaint relates to.
Practice, Booking or Communication Complaints
If your complaint relates to the practice itself, appointment booking, administration, communication, payments, website enquiries, or general client support, please contact us directly by email:
dublin@mindandbodyworks.com or galway@mindandbodyworks.com
Please include your name, contact details, and a clear outline of the issue so that we can look into it and respond appropriately.
Concerns About Your Therapist or Sessions
If your concern relates to an experience in therapy you received, or to the conduct of a therapist, we encourage you, where appropriate and where you feel comfortable, to first raise the matter directly with your therapist. Due to the personal and confidential nature of the work between you and your therapist, this is the best situation in which to try to resolve issues or concerns.
If this is not possible, or if the matter remains unresolved, you can contact us and we will do our best to guide you on the appropriate next steps.
If you are unsure who to contact, you can email us at clinicaldirector@mindandbodyworks.com for Dublin or online-related queries or galway@mindandbodyworks.com for Galway-related concerns.
Each therapist is a practitioner in private practice and is not an employee of Mind and Body Works. We ensure that each therapist is a member of a professional accrediting body. Each therapist’s accrediting body is listed on their individual therapist profile and you can raise concerns or complaints directly with that relevant professional body. Mind and Body Works do not have any legal responsibility or assume liability for any work carried out by practitioners.